FAQ
We ship to the 48 contiguous United States. For shipment to Canada, Alaska, Hawaii, and Puerto Rico, an additional $10 shipping fee may be added.
Your order will be shipped out within 1-2 business days and will arrive within 4-7 days, depending on shipping location(time may vary during the holiday season). During the summer, we do not ship Chocolate or Candles out on Friday's, Saturday's, or Sunday's. If an order for Chocolate or Candles is placed on Friday, Saturday, or Sunday during the summer months, it will be shipped out the following Monday.
Yes, the Gift Box is a monthly subscription membership. There is no ongoing commitment and you can pause or cancel at any time.
To pause your Gift Box subscription, access “My Account”. Under the “Manage Subscription” tab, you can pause your subscription.
To cancel your subscription, you can either use the “Manage Subscription” button in “My Account” or email us at info@tobitobin.com. You need to do this 10 days prior to the first day of the next month. Any cancelations after this 10-day window may not be honored until the following month.
Each month one candle and a box of chocolates will be included in your Gift Box. To check which size of each to expect, please see our Gift Box page.
Yes, you can purchase as many Gift Boxes as you would like as gifts. Please let us know that this is a gift in the checkout process.
You can manage billing, shipping, or personal info through “My Account”.
You can reach us at info@tobitobin.com. Our customer care team is available Monday- Friday 9-5 pm Pacific.
Due to the heat in the summer, chocolate must be shipped with 2-day or overnight shipping. During the cooler months, shipping for chocolate will be free on orders over $75.